We accept major credit and debit cards, as well as Cash on Delivery (COD) for orders within the UAE. Please note that, for security and compliance, all refunds—including for COD orders—are processed back to a credit card, per our refund policy.

Yes, Cash on Delivery (COD) is available as a payment option across the UAE. Select COD at checkout, and you can pay in cash upon delivery. For refunds on COD orders, the amount will be credited to a credit card, as outlined in our Returns Policy.

Absolutely. We employ industry-standard encryption and security measures to safeguard your payment and personal information, ensuring that you have a secure shopping experience every time.

Enter your discount code during checkout in the designated box. Once applied, the discount will be reflected in your order total. If you encounter any issues, please contact our Customer Support at cs@satin.ae or 800-SHOPSATIN (800-746772846).

Yes, free standard shipping is available on all orders within the UAE, regardless of the order amount.

Orders placed before 15:00 GST are processed on the same day, typically arriving the next business day for non-remote areas. Orders placed after 15:00 will be processed the following business day. Delivery typically takes 1-3 business days, though remote areas may require up to 5 business days.

Once your order is shipped, you’ll receive a tracking link via email or SMS. Click the link to see the real-time status of your shipment. For further assistance, you may contact us at cs@satin.ae or 800-SHOPSATIN (800-746772846).

If you need to change your delivery address, please contact our Customer Service team as soon as possible at cs@satin.ae or 800-SHOPSATIN (800-746772846). While we aim to accommodate requests, we cannot guarantee address changes after an order has been dispatched.

Yes, products can be returned within 14 days of receipt, as long as they are in unused condition with original tags and packaging. Some items, including intimate apparel and sale items, may be non-returnable for hygiene or policy reasons.

To start a return, please contact Customer Support at cs@satin.ae or 800-SHOPSATIN (800-746772846) within 14 days of receiving your order. We’ll provide you with instructions for returning the item.

If you receive an item with a manufacturing defect, notify us within 14 days. We will arrange for a return and offer a full refund or replacement after confirming the defect.

Refunds are processed within 7-10 business days after receiving and inspecting the returned item. For COD orders, refunds will be issued to a credit card per our policy. Processing times depend on the card issuer.

We do not currently offer exchanges. To replace an item, please return it and place a new order for the desired product.

No, you can check out as a guest. However, creating an account enables you to track your orders, save your address information, and review your order history.

We prioritize data privacy and use industry-standard security protocols to protect your personal information. For more details, please see our Privacy Policy.

You can update your personal information by logging into your account. To request data deletion, email cs@satin.ae. For any assistance, reach out to our Customer Support at 800-SHOPSATIN (800-746772846).

We use your data to process orders, improve your shopping experience, and offer tailored recommendations. For more details on data usage, please see our Privacy Policy.

Satin operates exclusively online at shopsatin.ae. However, we have curated a special selection available at ETHER by CloudSpaces in Yas Mall, Abu Dhabi.

You can contact us via email at cs@satin.ae or by phone at 800-SHOPSATIN (800-746772846). Our team is here to assist with any questions or concerns.

We do not have a loyalty program at this time, but please check back for future updates.

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