Refund policy
Returns and Refund Policy
At SATIN WOMENS APPAREL TRADE LLC OPC, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase or if you receive a defective item, our return and refund policies are designed to facilitate the process.
Returns Policy Return Window
You have 14 days from the date of receiving your order to request a return for a full refund, provided the conditions outlined below are met. Returns initiated beyond this period may not be accepted.
Conditions for Returns
To qualify for a return, items must meet the following criteria:
Unused and Unworn Condition: Returned items must be in their original condition, unused and unworn. Items showing any signs of wear, damage, or use will not be accepted.
Original Tags and Packaging: All original tags must be attached, and items must be returned in their original packaging.
Proof of Purchase: A receipt or proof of purchase is required to process the return.
Note: For hygiene and quality control reasons, certain items such as intimate apparel, swimwear, and sale items may not be eligible for return, as noted during purchase.
Returns for Manufacturing Defects
If you receive an item with a manufacturing defect, please notify our Customer Support team within 14 days of receiving the order. We will arrange a return, and upon confirmation of the defect, you may opt for a full refund or a replacement, if available.
Return Process
Contact Customer Support: Contact us at cx@satin.ae within 14 days of receiving your item.
Initiate self-return process: Thru your registered account with us at account.shopsatin.ae you can start the return process by yourself hassle free.
Return Authorization: Once your return request is approved, we will provide instructions for sending back the item.
Return Shipping: Free returns are available for orders within the UAE. We will arrange a pickup or provide a return label for easy returns.
Refund Policy
Refunds will be issued to the original payment method, including for orders placed via Cash on Delivery (COD).
Refunds will be done only through the original mode of payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card.
Refund Process
Upon receiving and inspecting the returned item to ensure it meets the return conditions or to confirm a manufacturing defect, we will process your refund.
You will receive a confirmation notice via email within 24 hours of the refund initiation.
Note: Processing times for refunds may vary based on your payment provider's policies. Typically, refunds are completed within 7-10 business days, though this may extend depending on the card issuer.
Exchanges
Currently, we do not offer direct exchanges. If you would like a replacement, please return the original item and place a new order for the desired product.
Non-Returnable Items
No final sale itens will be returnable.
For hygiene and safety reasons, the following items are not eligible for return:
• Intimate apparel and swimwear
• Items marked as final sale
• Customized or personalized items
Delivery Policy
Items will be shipped via courier in good condition, and customers must sign and confirm receipt upon delivery.
Delivery fees:
• Local (UAE): Free for orders within UAE.
• International: Fees depend on the destination and will be displayed during checkout.
Delivery time:
• Local (UAE): Typically within 2-4 business days.
• International: Delivery times may vary depending on the location and shipping method selected.
Payment Confirmation
Once the payment is made, a confirmation notice will be sent to the client via email within 24 hours of receipt.
Contact Us
For any questions or assistance with your return or refund, please contact our Customer Support team cs@satin.ae. We are here to help and ensure a smooth process.
By shopping with Satin, you agree to the terms of this Returns and Refund Policy. We reserve the right to update this policy as needed to maintain the highest standards of service.